FCT Renew™

Simplify debtor self-service with FCT RenewTM

FCT RenewTM helps Licensed Insolvency Trustees give debtors convenient access to payment information and routine insolvency information through a digital experience connected with Ascend.

For a limited time, eligible trustee firms can try FCT RenewTM Lite free until December 31, 2026 (“the Trial Period”). 

Give debtors more visibility into their payment plan

Routine payment and status questions can take valuable time away from work that requires direct staff support.

FCT RenewTM gives debtors a dedicated place to check key information about their payment plan. Instead of relying on your team for every routine update, debtors can access information when they need it.

This can help your team spend less time responding to common inquiries while giving debtors a clearer view of their payment obligations.

 

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What debtors can access

Payment Schedule

Debtors can view their payment schedule based on the proposal terms filed with the Office of the Superintendent of Bankruptcy (OSB) and creditors.

Payment Plan

Debtors can view upcoming pre-authorized debits on their file.

App FAQs

Built-in guidance helps debtors find information and features within FCT RenewTM, including where to view scheduled payments.

User Profile

Debtors can access their account information and manage login-related details.

Connected with Ascend

FCT RenewTM connects with Ascend, helping keep the debtor experience tied to the system your team already uses. Core account information is connected with  Ascend, supporting a more consistent experience for trustee firms and debtors.

 

What this means for your practice

Fewer routine information requests

Giving debtors direct access to payment information and FAQs can help reduce repetitive questions to your team.

More capacity for higher-value work

Self-service can give staff more time to focus on client needs that require direct support, judgement, or follow-up.

A clearer debtor experience

Easy access to payment details and routine guidance can help debtors stay informed throughout their insolvency filing.

A simpler digital touchpoint

FCT RenewTM gives debtors one place to access key information without requiring them to navigate multiple channels.

How access works

Access to FCT RenewTM begins with the trustee firm.

The trustee provides the debtor with the information needed to access the service. Debtors cannot independently register.

 Once access is provided, debtors can use the available self-service features for the duration of their insolvency, provided they are signed up by December 31, 2026.

FCT RenewTM is available in English and French.

 

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Try  FCT RenewTM Lite free until December 31, 2026

The free trial gives trustee firms an opportunity to introduce debtor self-service using FCT RenewTM Lite. Debtors onboarded by a participating trustee firm during the Trial Period will receive FCT RenewTM Lite at no charge for the duration of their insolvency, subject to the applicable terms of service.

The trial includes:

  • Payment Schedule
  • Payment Plan
  • FAQs
  • User Profile
  • Connection with Ascend

*Document exchange, chat, and other communication capabilities are not included in FCT RenewTM Lite.

After the trial

Trustee firms that choose to continue using FCT RenewTM after December 31, 2026, can select either FCT RenewTM Lite or the full version of FCT RenewTM.

  • Limited version: $10 one-time fee per user/debtor
  • Full version: $20 one-time fee per user/debtor

The applicable fee is charged once the user downloads and logs in to FCT RenewTM.

More capabilities with the full version

The current trial is focused on FCT RenewTM Lite.

The full version includes additional functionality, including document exchange and communication capabilities. 

For more information on the full version of FCT RenewTM, contact ts.sales@fct.ca.

Start your free trial of FCT RenewTM Lite

Introduce debtor self-service with a focused experience designed to make payment information and routine guidance easier to access.

Start your free trial

For more information, contact ts.sales@fct.ca.

FCT Renew™

An effective and simplified solution for debtors to participate in their insolvency filing. 

  
Thank you for choosing FCT
Click the link below to access or register for a trustee account.  

Streamlined insolvency management

FCT Renew™ brings the back-office power of Ascend together with a debtor-facing mobile application to make interacting with debtors seamless throughout their insolvency filing. 
This centralized solution lets you and your client's access and send information conveniently through a mobile app, with all communications documented in both the FCT Renew app and Ascend. 

Learn more about Ascend
FCT Renew App-1

Enhanced efficiency and engagement

By empowering debtors to stay engaged in their estate through a self-service platform, FCT Renew reduces the need for inbound contacts from active debtors and provides self-serve support after the insolvency. Built-in reporting and personnel management help streamline request processing and provide a single data entry point for all communications. This reduces the need for multiple entries and minimizes errors, saving time and making the insolvency process more efficient. 

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Download FCT Renew

Get the FCT Renew app from Google Play or the App Store to easily manage insolvency filings, update information and track progress. Simplify your experience today!

Key benefits

Here's how the FCT Renew app makes the big picture easier to see:

Convenient access

Debtors and trustees can check and send information with the FCT Renew app, from a mobile device. All debtor activities on the app are transferred to Ascend for an efficient and transparent experience. 

Easy data management

Enjoy a single data entry point: all communications and requests are documented in both the mobile app and Ascend including contact information, income and expense documents, messages and meeting requests. 

 

Time saving

Debtors can stay engaged in their estate through a self-service platform that lets them process or access their information anytime, reducing inbound contacts from active debtors. This includes self-serve support post insolvency. 

Insights and reporting

Through monitoring and reporting on personnel performance, you can gain insights into the volume of requests, as well as staff response times. 

See what FCT Renew users have to say: 

"I’m loving the app. I love that I can keep up to date with my payments and how much I still owe, and if I want to make a payment to you, I can. Also, the FAQs come in handy."

Sam N.

"Being able to see my payment history, as well as what I still owe is awesome!"

Debera S.

"I love it. It's so easy to let you know what's going on and make changes to personal info especially when sneaky creditors are bugging me and still reporting missed payments!"

Kari K.

"Oh, it’s great! It was actually nice to see my progress so far."

Rasha S.

Get powered by the big picture with FCT Renew

Empower your insolvency process today by downloading the app and connecting with your clients. Let's chat about how FCT Renew can support you.

Contact us

Services by First Canadian Title Company Limited. The services company does not provide insurance products. Some products/services may vary by province. Prices and products/services offered are subject to change without notice.

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