The Identity Crisis: Cybersecurity Insights from Twane Boettinger

Cybersecurity Awareness Month is a time to sharpen our defenses – and few voices are more equipped to guide us than Twane Boettinger, FCT’s Director of Information Security and IT Risk. With a background in law enforcement and deep expertise in cyber threats, Twane offers a candid look at the evolving risks facing the real estate and title insurance industries.

In our conversation, Twane breaks down the most pressing threats – from hijacked email accounts and deepfake impersonations to the vulnerabilities of multi-factor authentication (MFA) and cloud platforms. The stakes are high: fraudsters aren’t chasing small gains – they’re targeting multi-million-dollar transactions with increasingly sophisticated tactics.

Twane also shares how FCT is building a culture of cybersecurity awareness, using monthly training, immersive video learning, and creative campaigns like interactive team challenges to keep employees engaged and informed. The interview explores the future of MFA, the rise of biometric verification, and the looming impact of quantum computing on data security.

What you’ll learn in the full interview:

• Why identity verification is becoming harder – and more critical
• How generative AI is reshaping phishing and impersonation
• What makes MFA effective (and what doesn’t)
• The hidden risks of cloud-based platforms
• Why proactive security beats reactive defense

Twane’s insights offer a clear reminder that cybersecurity is no longer just about reacting to threats – it’s about recognizing them early, interrupting their path, and reinforcing the systems that keep data safe. For legal professionals, realtors, and lenders, this conversation is a valuable guide to navigating today’s threat landscape with confidence.

Visit our Fraud Insights Centre to access the full interview by downloading our Cybersecurity Resource Guide.