Make a Claim

If you think you have a claim under your title insurance policy, or your home warranty, we’re here to help you resolve your issues as efficiently as possible.

All FCT title insurance policies, or home warranties include a no-fault claims process. To make a claim, simply submit the claim and the required supporting documents by using our online Proof of Loss form below or contact us by phone, email or fax.

Once you submit your claim, an email acknowledging receipt of your claim will be sent to the email address you provided. If you have any questions, please contact our offices and a member of our Claims Department will be pleased to assist you.

Claims Department

Phone

905.287.4325 or 1.866.515.5516

Fax

905.287.1006 or 1.877.466.3196

Email

claims@fct.ca

Proof of Loss
Required fields are marked with an asterisk*
First Name*
Last Name*
Preferred communication*
Telephone Number*
Email*
Enter Email * Re-enter Email *
Insured’s Information
Insured’s First Name*
Insured’s Last Name*
Address 1*
Address 2
City*
Province*
Postal Code*
Policy Number
Nature of Claim*
Additional
Please indicate a short statement detailing your claim*

Attention
Please provide a short statement detailing your claim.
Attachments 
Acceptable file formats include DOC, DOCX, PDF, XLS, XLSX, JPG, PNG and BMP.
You must provide:
(i) at least two (2) detailed quotes for the costs of repair and/or replacement of the item/system from reputable contractors that outlines the nature of the problem, whether repair or replacement is necessary and the total cost;
(ii) specifically in the case of a foundation or roof claim evidence that clearly shows the circumstances necessary for coverage to apply as outlined in the terms and conditions of the warranty found here. This evidence is typically in the form of photos or video and
(iii) any other information you believe is relevant to the assessment of your claim
Drop files here or

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Your warranty certificate
Drop files here or

Attention
The document provided to you via email at the time of enrollment.

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
The document provided to you via email at the time of enrollment.
Proof of Ownership of the warrantied property
Drop files here or

Attention
Any document which shows your name at the property address (utility bill, etc.)

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Any document which shows your name at the property address (utility bill, etc.)
Quotes for the cost of repair and/or replacement
Drop files here or

Attention
Must be detailed quotes from reputable contractors, clearly indicating the nature/cause of the issue and suggested resolution.

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Must be detailed quotes from reputable contractors, clearly indicating the nature/cause of the issue and suggested resolution.
Evidence showing the nature of the issue being claimed
Drop files here or

Attention
This can include photos, additional documentation, etc.

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
This can include photos, additional documentation, etc.
Any other supporting information or documentation
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Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Documentation from Municipality
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Attention
Notification from the Municipality regarding a Work Order or open Building Permit.

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Home Inspection Report
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Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Agreement of Purchase and Sale
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Attention
The contract signed with your realtor when you were negotiation the purchase of the property.

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Reporting Letter
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Attention
Also known as a closing letter, this letter was provided to you from your lawyer enclosing documentation relating to the purchase of the property.

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Seller’s Property Information Sheet (SPIS)
Drop files here or

Attention
Disclosure statement provided by the vendor on closing.

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Any Supporting Documents
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Attention
Such as photos, reports, government correspondence, any requisition letters, etc.

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Survey
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Attention
A Survey (also known as a Real Property Report or Building Location Certificate) is required if your claim relates to an encroachment issue.

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Transfer/Deed of Land
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Attention
This document was included in the reporting letter (closing letter) provided by your lawyer.

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Title Search
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Attention
A Title Search is required only if your claim relates to a title issue.

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Statement of Adjustments
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Attention
Only required for tax and condo claims. This documentation was included with the reporting letter (closing letter) provided by your lawyer.

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Vendor’s Undertaking to Re-adjust
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Attention
Undertaking to re-adjust shows the previous owners commitment to re-adjust as required. This document was included with the reporting letter (closing letter) provided by your lawyer.

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Current Bill
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Attention
Your Current bill showing the arrears owning by the vendor.

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Request to Vendor for Payment
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Attention
Required for claims being submitted by a law firm.

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Status Certificate/Estoppel Certificate
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Attention
A Status Certificate, or Estoppel Certificate, is required for condominium arrears and special assessments.

Accepted file types: doc, docx, pdf, xls, xlsx, jpg, png, bmp.
Consent to release Claim details/outcome to the Lawyer that obtained Title Insurance?*
You have a title insurance policy (the “Policy”) and by Selecting Yes, you (the “Insured”) give consent to FCT Insurance Company Ltd and/or First American Title Insurance Company and/or First Canadian Title Company Limited (together “FCT”) to release to the lawyer who obtained title insurance from FCT (the “Lawyer”) any relevant information relating to the Policy but more specifically details about the claim and its outcome (the “Claim”). The purpose in doing so is to develop, enhance, market and reinforce the benefits of the Policy to the Lawyer. The Insured(s) hereby consent to the release of any information by FCT to the Lawyer in respect of the Claim.
- Yes
- No
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Make a Claim

Claims Department

Phone

Fax

Email

Proof of Loss

Insured’s Information

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Attachments

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Attachments 