Covid-19 FAQ

Updates for the week of: November 23, 2020

Frequently Asked Questions:

    • FCT has been classified as an essential business by the Government of Ontario.
    • FCT’s offices are operating, but we have encouraged all employees to work from home, where possible.
    • We have implemented visitor restrictions and emergency visitors screening procedures. If you are planning to participate in an onsite meeting at one of FCT’s offices, please contact the FCT employee that invited you for instructions on how to gain entrance into the building.
    • Instruct employees to adhere to health and government agencies directives including following respiratory etiquette and hand hygiene practices.
    • Restriction of non-essential domestic employee travel as per Canadian Government directives and complete restriction for international travel in line with the CDC’s recommendations.
    • Requiring all nonessential in-person meetings to be conducted virtually.
    • Employees must adhere to social distancing directives (including closure of public spaces within FCT’s offices).
    • More frequent office cleaning which includes disinfecting public spaces.
    • Instructed all employees to stay home if they are feeling ill or presenting symptoms in line with COVID-19, as well, if family members or close contacts have contracted the virus.
    • We have enacted our Pandemic Response Plan and selective Business Continuity Plan procedures and remain focused on minimizing the potential impact on our business and delivering the highest quality of service to our customers.
    • This includes:
      • FCT already has a mature Business Continuity Management Program in place that was developed based on Industry Best Practices and Standards.
      • Business Continuity Plans are in place, updated and tested annually, covering the following scenarios; Pandemic / Mass Absentees, Cyber Attack, Loss of Site, Loss of Supplier/Service Provider, Loss of Technology, Loss of Staff.
      • Business Continuity Plan includes Pandemic Response specific plan, which is also in place, updated and tested annually.
    • FCT has a mature Business Continuity / Pandemic Response strategy that enables workload shifting between offices across Canada and most of the critical employees have ability to work-remotely with no impact to customers.
    • FCT offers extended gap coverage for commercial and residential transactions at no additional cost, allowing you to unconditionally advance mortgage funds and close your transaction even though the closing documents will not be registered that day.
    • For commercial real estate transactions, FCT offers new flexible underwriting procedures to help you close your deals even if municipal offices close, causing delays in receiving responses to important inquiries, such as work order searches, real property taxes and municipal agreement compliance.
    • FCT has developed an alternative solution that seamlessly facilitates these signings virtually, without the need for in-person interaction.
    • This process leverages our existing national network of remote signers, lawyers, notaries and commissioners.
    • Legal professionals in Ontario can use EasyFundTM to complete payouts without leaving their desk in the event local bank branches are closed, or if employees need to work remotely.
    • Yes! A commercial or residential title insurance policy from FCT will continue to protect you and your clients in the event of an allegation of fraud should you choose to close your real estate transaction utilizing virtual client identification and execution of documents in accordance with the best practices established by your provincial Law Society or Notary Society.
    • Our automated products allow FCT to prevent/minimize service disruption. Together with our valued appraiser partners, we can provide lenders with optimal solutions, quick turnaround times and enhanced risk mitigation, all while ensuring service interruptions are avoided and transactions can close as scheduled.
    • E&O Complete acts as a supplemental coverage to your mandatory E&O insurance. It includes both upfront, hassle free settlement should an error or omission be discovered, and a layer of coverage which reimburses you for cost you may face as a result of a claim being made against your mandatory E&O coverage when acting for an owner or lender named as insured under an FCT title insurance policy.
    • FCT recently enhanced the coverage for E&O Complete coverage policyholders by expanding the interpretation of what constitutes a Qualifying Real Estate Transaction to include purchase, sale and refinancing transactions that do not close due to the COVID-19 pandemic.
    • You can learn about FCT’s E&O suite of products at moreprotection.fct.ca
  • A: Yes, you can refer to the EasyFundTM Dos and Don’t’s or watch a video on how to enter a deal in The Conveyancer or the LLC Portal.

  • You can rest assured that a title insurance policy from FCT provides the coverage you’re looking for when processing remote signing of mortgage documents. In fact, we’ve been providing this coverage since the day we opened our doors in 1991. This coverage has been available to our customers before, during and will continue post COVID-19, as per the following sections:

    • 5  in the Gold Loan Residential Policy
    • 8. in the Platinum Residential Policy
    • 2 (iii) and (iv), and 9 (c) and (d) in the Commercial Loan Policy
    • 2 (a) in the Commercial Owner Policy
  • Yes, you can visit https://fct.ca/webinars/ for a list of available accredited courses and product knowledge webinars on specific products and services offered by FCT. New courses are added regularly. Please check in daily to find out what’s available in your region.