The FCT blog aims to answer your industry questions, examine current market trends and provide key information on the value of our products and services.

The FCT blog does not represent a single author or opinion. Instead, it represents the collective voice and experience of FCT’s dedicated niche experts.


New science of team building: conversation

Nov 13th, 2014 | By FCT

The are two ways to focus the talents and energies of a network of talented, free people who comprise a financial services company in a single direction. One is ‘management,’ about which…


The one right question

Nov 5th, 2014 | By FCT

The easiest (if you’re good) and the hardest (if you’re not) way to change the pattern of a conversation is first and foremost not to make the conversation about you. It’s an…


Teambuilding: it’s an art, not a science

Oct 29th, 2014 | By FCT

How jazz, dance and improvisation fuel ace customer service at IBM, Zappos and more If you’ve ever watched a small jazz ensemble play, you’ve seen four or five people, silent except for…


Winning Mortgage Brokers Think ‘Challenge’

Oct 22nd, 2014 | By FCT

It’s all about leading the conversation…where it serves everyone best: a solid sale What differentiates a highly successful broker—meaning: someone who retains and grows their network rather than ‘churning’ it—is brutally clear…


How to win recommendations and influence your networks (big-time)

Oct 8th, 2014 | By FCT

Here’s the thing: clients are most likely to recommend a great service or a product that’s really working for them when they’re right in the middle of the experience of enjoying the…

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