Blog

The FCT blog aims to answer your industry questions, examine current market trends and provide key information on the value of our products and services.

The FCT blog does not represent a single author or opinion. Instead, it represents the collective voice and experience of FCT’s dedicated niche experts.

Mortgages in the Apple Pay era

Jan 21st, 2015 | FCT

What will a change in customer expectations mean for the mortgage industry? Sometimes you overlook the next big thing for the bright shiny object. Even as smart watches and wearable technology wins…

FCT | Broker’s corner. End to end customer relationship toolkits—is 2015 the year to make the leap?

Jan 14th, 2015 | FCT

Part three of our three-part 2015 look ahead series So now you have your three-word brand essence, your brand’s innermost story, the three words we generated last time and now’s the moment…

Broker’s Corner | The art and science of branding

Jan 5th, 2015 | FCT

Second of three look-aheads for 2015 Anyone who’s ever seen an episode of MAD MEN might have a healthy skepticism about branding—the practice seems lightweight, smoke-and-mirrors. But the fact of the matter…

Broker’s corner | Private equity — the canary in the mineshaft?

Dec 4th, 2014 | FCT

First of three look-aheads for 2015 In the old days, decades before the advent of testing technologies, coal miners used canaries to test the air quality in mines for poisonous gases like…

Introducing COMPASSpoint | the annual FCT EXPERT/ease review for mortgage brokers

Nov 26th, 2014 | FCT

“…The entrepreneur’s business is their artwork. The creation of business is as creative as any creation in art. In fact, building a business may be the most creative human activity of all.”…

New science of team building: conversation

Nov 13th, 2014 | FCT

The are two ways to focus the talents and energies of a network of talented, free people who comprise a financial services company in a single direction. One is ‘management,’ about which…

The one right question

Nov 5th, 2014 | FCT

The easiest (if you’re good) and the hardest (if you’re not) way to change the pattern of a conversation is first and foremost not to make the conversation about you. It’s an…

Teambuilding: it’s an art, not a science

Oct 29th, 2014 | FCT

How jazz, dance and improvisation fuel ace customer service at IBM, Zappos and more If you’ve ever watched a small jazz ensemble play, you’ve seen four or five people, silent except for…

Winning Mortgage Brokers Think ‘Challenge’

Oct 22nd, 2014 | FCT

It’s all about leading the conversation…where it serves everyone best: a solid sale   What differentiates a highly successful broker—meaning: someone who retains and grows their network rather than ‘churning’ it—is brutally…

How to win recommendations and influence your networks (big-time)

Oct 8th, 2014 | FCT

Here’s the thing: clients are most likely to recommend a great service or a product that’s really working for them when they’re right in the middle of the experience of enjoying the…