The FCT blog aims to answer your industry questions, examine current market trends and provide key information on the value of our products and services.

The FCT blog does not represent a single author or opinion. Instead, it represents the collective voice and experience of FCT’s dedicated niche experts.

Leading Insights

Why organizations should be prioritizing customer experience

Sep 15th, 2022 | By Tanya Fowler

First impressions matter, and the initial interaction a customer has with an organization can have a lasting impact. However, creating an experience for that customer goes far beyond that first exchange. While…

Leading Insights

Building and sustaining a valuable brand

Aug 11th, 2022 | By Phillip Notley

When you hear the word ‘brand,’ what do you picture? Do you envision a large, established brand like Pepsi or Coca-Cola? Or innovative brands such as Apple or Uber? Whether people realize…

Leading Insights

Inclusivity and belonging: fostering a culture of empowerment

Jul 14th, 2022 | By Vandana Paliwal

Words like “diversity” and “inclusion” have become popular buzzwords in recent years, but the truth is that they are so much more than just words. These terms represent a sense of belonging…

Leading Insights

Women in Tech: What Leaders Need to Know About the Relationship Between Reflection and Retention

May 31st, 2022 | By Daniela DeTommaso

The pandemic has changed the way we work, there’s no denying that, but it has also changed the way we see work – and the type of things we appreciate within our…

Leading Insights

The human side of digital innovation 

Apr 26th, 2022 | By Tanya Fowler

Where would we be without creative ideas? Without the people who dare to ask the important questions, or to approach things in a brand-new way? Behind every great service or product ever…

Leading Insights

The importance of protecting assets against financial fraud

Mar 31st, 2022 | By Jennifer Ashton

In recent years, financial fraud has increased at an alarming rate across Canada and globally. The world has evolved to be increasingly digital which has enabled all levels of fraud to reach…

Leading Insights

Trust: Growth, evolution and sustaining momentum

Feb 28th, 2022 | By Daniela DeTommaso

When we think of organizational success drivers, we often think of buzzwords like “visibility”, “ROI” and “synergy”. But there’s one key factor that is often overlooked, and it’s a big one. Trust….

Leading Insights

Industry innovation: Let’s be better, together

Jan 31st, 2022 | By Michael LeBlanc

The pandemic really flipped the script for the real estate industry. Over the past few years, so many new challenges have been introduced, meaning reactions needed to be fast yet calculated—and all…