Blog
The FCT blog does not represent a single author or opinion. Instead, it represents the collective voice and experience of FCT’s dedicated niche experts.
Why organizations should be prioritizing customer experience
First impressions matter, and the initial interaction a customer has with an organization can have a lasting impact. However, creating an experience for that customer goes far beyond that first exchange. While…
Building and sustaining a valuable brand
When you hear the word ‘brand,’ what do you picture? Do you envision a large, established brand like Pepsi or Coca-Cola? Or innovative brands such as Apple or Uber? Whether people realize…
Inclusivity and belonging: fostering a culture of empowerment
Words like “diversity” and “inclusion” have become popular buzzwords in recent years, but the truth is that they are so much more than just words. These terms represent a sense of belonging…
Women in Tech: What Leaders Need to Know About the Relationship Between Reflection and Retention
The pandemic has changed the way we work, there’s no denying that, but it has also changed the way we see work – and the type of things we appreciate within our…
The human side of digital innovation
Where would we be without creative ideas? Without the people who dare to ask the important questions, or to approach things in a brand-new way? Behind every great service or product ever…
The importance of protecting assets against financial fraud
In recent years, financial fraud has increased at an alarming rate across Canada and globally. The world has evolved to be increasingly digital which has enabled all levels of fraud to reach…
Trust: Growth, evolution and sustaining momentum
When we think of organizational success drivers, we often think of buzzwords like “visibility”, “ROI” and “synergy”. But there’s one key factor that is often overlooked, and it’s a big one. Trust….
Industry innovation: Let’s be better, together
The pandemic really flipped the script for the real estate industry. Over the past few years, so many new challenges have been introduced, meaning reactions needed to be fast yet calculated—and all…
