FCT Platinum Service Selected by ING DIRECT


OAKVILLE, ONTARIO, March 19, 2012, —FCT is delighted to announce that its Platinum Service has been selected by ING DIRECT. FCT’s Platinum Service for brokers will now be available on all ING DIRECT unmortgages, as well as all new ING DIRECT collateral mortgages effective March 19, 2012, allowing mortgage brokers a greater opportunity to outshine their competition.

“The professional advice and service of the broker channel is vital in helping us introduce and sell our products to Canadian consumers,” said Mark Kocaurek, Chief Lending Officer, ING DIRECT. “We’re pleased to be working with FCT to offer our broker network a convenient and more robust tool to simplify the experience of working with us. Platinum Service from FCT provides good value and will help us enhance our service to brokers and clients alike.”

Designed with brokers’ needs in mind, FCT’s Platinum Service provides a superior level of service to lenders, mortgage brokers and their clients. Fast, seamless and convenient, it meets the contradictory challenges of saving time and money, while at the same time improving the customer service experience through constant communication.

“ING DIRECT’s selection of Platinum Service is a tremendous endorsement of the value that this service brings to lenders, brokers and borrowers,” says Daniela DeTommaso, Vice‐President, Lender’s Advantage, FCT. “Our recent survey of brokers also provided an excellent affirmation of the benefits of FCT’s Platinum Service. 94% of respondents thought that offering their refinance client a lower fixed cost would help them build their business more easily. ”

Following the Canadian Association of Accredited Mortgage Professionals (CAAMP) conference in November 2011, FCT conducted an online survey of CAAMP delegates that visited the FCT “Shine like Platinum” booth. Highlights of the brokers Platinum service survey include:

  • 95% of brokers think that it’s valuable to receive regular updates on the status of their client’s mortgage transaction.
  • 93% of brokers find value in having a single point of contact to manage all title issues.
  • 91% of brokers find value in having the option of using FCT for in‐home document signing for their refinance and transfer clients.
  • 88% of brokers find it valuable to have FCT as a single point of contact when inquiring about the status of a client’s deal.

When mortgage professionals work with a lender who has Platinum Service from FCT, they will automatically benefit from its many advantages. Mortgage professionals may speak to their FCT Business Development Manager or one of FCT’s Direct Sales professionals at 1.866.465.9120 for general Platinum Service inquiries.
®Registered trademark of ING Bank of Canada


ING DIRECT is Canada’s leading direct bank with over 1.8 million Clients and more than $37.6 billion in total assets. ING DIRECT gives the power of saving to all Canadians by offering high-value, simple products such as high interest Savings Accounts with no fees or service charges, low rates on Mortgages and a no-fee daily Chequing Account that actually pays interest. Low cost, index based mutual funds are sold through ING DIRECT Funds Limited. ING DIRECT has been operating in Canada since 1997 and paid more than $5 billion in interest to Clients. ING DIRECT is open for banking 24 hours a day, 7 days a week, at ingdirect.ca, on mobile devices at m.ingdirect.ca or by calling 1-800 ING DIRECT (1-800-464-3743).

About FCT (First Canadian Title)

The FCT group of companies includes FCT Insurance Company Ltd., which is Canada’s leading provider of title insurance; DRN Commerce Inc. and First Canadian Title Company Limited, which offers other non insurance‐related products and services for residential and commercial real estate transactions. Founded in 1991 and based in Oakville, Ontario, FCT employs approximately 850 people from coast to coast. Its customers include more than 300 lenders, 12,000 lawyers and notaries nationwide, every major Canadian chartered bank, credit unions, other lending institutions, real estate agents, mortgage brokers and builders.

Insurance is provided by FCT Insurance Company Ltd., with the exception of commercial policies, which are provided by the Canadian branch of First American Title Insurance Company.

For more information about FCT, please visit www.FCT.ca.

FCT’s Platinum Service broker survey

FCT’s Platinum Service broker survey was conducted using an online data collection software. The survey was emailed to 178 delegates of which 80 responses were received. A response rate higher than the industry standard of 25% was achieved. The survey ran for a two‐week period from November 29 to December 13, 2011.


Media contact:
Wendy Rinella
Corporate Affairs, FCT