FCT has introduced several enhancements to Client ID Verification, powered by Bluink, giving legal professionals more flexibility and control when requesting identity verification and providing clients with clearer guidance throughout the process.

Here are some of the latest updates now available.

What's new

Stronger ID verification controls

Legal professionals can now require clients to submit two pieces of ID when needed. If two pieces are required, both must be uploaded before your client can move forward in the app. Every uploaded identity document is authenticated, ensuring verification extends beyond just the first piece of ID.

Stay ahead of report retention timelines

Legal professionals will now receive reminder notifications before reports are removed from FCT's secure portal. These reminders provide greater visibility into report availability and help support file management processes. With advance notice before reports expire, legal professionals can reduce the chance of missed downloads, repeat requests, and additional costs.

Clearer communication for clients

Clients will now see enhanced messaging throughout the verification process, including:

• Clearer 30-day expiry timing: Clients will see in the initial email that the verification link expires in 30 days. This helps reduce confusion and encourages timely completion.
• Completion confirmation: Clients will receive a confirmation message once the verification process has been successfully completed. This helps confirm the request is finished and may reduce follow-up questions.

These updates are designed to create a more transparent and intuitive experience for clients, while helping legal professionals move transactions forward.

Supporting a more efficient workflow

Identity verification is often one of the first steps in a real estate transaction, and delays or additional administrative tasks can impact the overall process.

These enhancements are designed to help legal professionals manage verification requests more efficiently, stay informed about report availability, and provide clients with clearer guidance throughout the verification journey. The result is a more streamlined experience for everyone involved.

Getting started

Existing FCT customers can continue submitting Client ID Verification requests using their current credentials through FCT’s ID verification portal or their integrated conveyancing partner portal.

New to Client ID Verification? Visit Client ID Verification or Contact FCT to learn more about the solution and how to get started.

Questions? Contact your dedicated Business Development Manager or the Client ID Verification support team at 1.833.672.0151 or contactIDverification@fct.ca.

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