Where extraordinary is well, quite ordinary

Apr 28th, 2016 | By Renzo Farronato

How FCT Commercial Solutions delivers superior customer service

In a previous blog, I discussed the top 10 reasons why you’d want to partner with FCT. While all 10 are critical to providing you with the service levels we’re known for, the number one reason to choose FCT is and always will be our driving force: providing a superior customer experience.

Our promise to you is that with each and every touch point you will Experience Excellence®.

What does this mean? It means friendly, fast service from experienced professionals that recognize your distinct needs. In fact, for 25 years now we’ve been building our commercial solutions division with highly experienced underwriters that work on a case-by-case basis to understand and facilitate the unique needs of each transaction. This practice allows us to provide customized coverage, ensuring a smooth and timely closing, no matter how big or complex the project.

By offering a consistent, yet personalized experience, we hope to make you feel valued. Your satisfaction is the key to our success and we strive to exceed your expectations across your entire journey with us. It’s how we help you build and protect your business while shaping ours.

And it seems to be working! Our current customer rating sits at an impressive 90%. But don’t think we’re resting at that — we’re already looking ahead at ways to win that additional 10%.

With our 25th anniversary upon us, it’s the perfect time to reflect on past successes. Can you think of time when FCT came through to help you close a challenging deal? Let us know by commenting below.

 

 

 

Subject to certain exceptions, commercial title insurance policies equal or below $10M CAD are provided by FCT Insurance Company Ltd. Commercial title insurance policies above $10M CAD are provided by First American Title Insurance Company. Reference should be made to policy documents to confirm the insurer on any individual transaction. Services by First Canadian Title Company Limited. The services company does not provide insurance products. This material is intended to provide general information only. For specific coverage and exclusions, refer to the applicable policy. Copies are available upon request. Some products/services may vary by province. Prices and products/services offered are subject to change without notice.

 

® Registered Trademark of First American Financial Corporation.