Where extraordinary is well, quite ordinary
Apr 28th, 2016 | By Renzo Farronato
How FCT Commercial Solutions delivers superior customer service
In a previous blog, I discussed the top 10 reasons why you’d want to partner with FCT. While all 10 are critical to providing you with the service levels we’re known for, the number one reason to choose FCT is and always will be our driving force: providing a superior customer experience.
Our promise to you is that with each and every touch point you will Experience Excellence®.
What does this mean? It means friendly, fast service from experienced professionals that recognize your distinct needs. In fact, for 25 years now we’ve been building our commercial solutions division with highly experienced underwriters that work on a case-by-case basis to understand and facilitate the unique needs of each transaction. This practice allows us to provide customized coverage, ensuring a smooth and timely closing, no matter how big or complex the project.
By offering a consistent, yet personalized experience, we hope to make you feel valued. Your satisfaction is the key to our success and we strive to exceed your expectations across your entire journey with us. It’s how we help you build and protect your business while shaping ours.
And it seems to be working! Our current customer rating sits at an impressive 90%. But don’t think we’re resting at that — we’re already looking ahead at ways to win that additional 10%.
With our 25th anniversary upon us, it’s the perfect time to reflect on past successes. Can you think of time when FCT came through to help you close a challenging deal? Let us know by commenting below.